The owners or the charterers may choose to appoint a protective agent to look after their interests in cases where in accordance with the charter party the vessel is consigned to another agent.
Fereshteh agency solutions
Far beyond standard logistics
We maintain highest possible performance, and through our global dedicated network we ensure to meet the customer’s expectations and requirements regardless mode of transport and place of delivery; port to port, door to door, inland delivery and our transit to any of the CIS countries.
WHAT WE OFFER
Leading-edge companies are recognizing the importance of logistics and port management. To gain a competitive advantage, it’s essential to apply new skills, knowledge and technology to achieve maximum efficiency throughout your logistical operations. Fereshteh agency has the capability to manage and coordinate all of your logistics information and resources to meet your competitive requirements.
We listen carefully to your business needs, then offer you a range of customized options designed to give you control over costs and performance. Once you’ve selected the services you want, we work closely with you to guarantee the smoothest possible implementation and transition. We ensure ongoing success by maintaining constant communication and a close, working partnership with your team.
WHAT WE STAND FOR
Our mission is mission to provide innovative, reliable, practical and top-quality logistic and liner services that improve business solutions. Our goal is to add value for clients, colleagues, business partners and shareholders through consistent pursuit of excellence and commitment to our shared values.
- We treat our associates with honesty and integrity.
- We stand by our word consistently and rigorously following through on all commitments.
- Our open communication creates trusting and productive relationships.
- Our commitment to share information timely, accurately, and completely.
- Through a long-term commitment to this mission, we will be known as a company that is dedicated to service and quality.
FIND ALL IN ONE DOCUMENT
Download our service Brochures
- LINER AGENCY
- PROTECTIVE AGENCY SERVICES
- HUB SOLUTIONS
As Fereshteh we strive to simultaneously simplify and optimize unique and complex agency related processes without compromising our service standard. We are able to represent your line in the Gulf region within our network using a local, regional or global agreement structure. Our offer can adapt to your individual requirements including, but not limited to:
Documentation
Port operations
Financial reporting
Sales & marketing
Port operations
Financial reporting
Sales & marketing
Customer care
Back office operations
Claims Handling
Equipment Control
Back office operations
Claims Handling
Equipment Control
At the heart of our more than 20 years of experience is protective agency, where we represent our principals’ interests in one or several office locations in the Gulf. Every port call requires a nominated agent responsible for the operational and financial coordination between the vessel itself, the owner/operator of the vessel and the port.
Fereshteh can take care of the outsourcing of agency management services, and is in the unique position to offer an integrated outsourcing solution that creates value, from chartering through operations to accounting and finance.
All services are delivered in a truly open and transparent manner, with full oversight of all financial transactions and operational data relating to port calls. In addition to cargo, bunker, canal and husbandry agency, we can offer standard solutions for crew logistics, and financial services, as well as specialist solutions and other services specific to certain ports. We can manage entire shipping operations, from the planning stages to technical and financial management.
- HUSBANDRY SERVICES
- BUNKER CALL AGENCY
- LAY-UPS
Fereshteh is a leading and trusted husbandry provider in the Gulf region. From small vessels to large carriers, we can support any vessel in any port in the Gulf. We can take care of everything from land transportation to port services.
We also offer port services, cargo handling and customs clearance. So talk to us about your vessel husbandry and port services’ needs. We will provide you with a complete solution. We can support vessels with husbanding and port services in any port in the Gulf region. When working with your vessels we provide: a full and transparent service, reliability and flexibility, value for money, safety and quality and program management.
We serve every type of vessel, whether you’re a tanker in the Middle East or North Sea or a superyacht sailing the Gulf, Fereshteh has what it takes to take care of your bunkering needs.
We can meet your marine fuels and lubricants requirements at both major bunkering locations and non-traditional refuelling ports around the Gulf region. Working with our Fereshteh offices, agents and suppliers, we coordinate fast and smooth. All our marine fuel supplies meet internationally approved standards. Our professional teams in Rotterdam, Tehran, Dubai, Istanbul, London, Hamburg, and Hong Kong are there to manage your enquiries, nominations and deliveries across all time zones.
Our experts will recommend ways to minimizing lay-up exposure, will organize and pay local suppliers, provide financial statements and deliver greater peace of mind to our clients in handling lay-ups.
We are able to meet any customer requirements during the entire lay-up and reactivation period, including all technical, husbandry and maintenance requirements. With our global reach and well established brand, Fereshteh is the preferred choice for your lay-up solutions in Iran and other Gulf ports. We are in position to provide full service solutions including Vessel Management, Technical Care and Agency services for the vessel while in lay-up with us. If you would like to make an enquiry or require any further information, please contact us.
SERVICES
OUR VALUES
Our 3 core values determine our everyday behavior and are reflected in the way we engage with our clients, service providers and other external parties.
Simplicity
We strive to simultaneously simplify and optimize unique and complex supply chain and logistics processes without compromising the quality of our service and placing our clients at risk. Our 3 core values determine our everyday behavior and are reflected in the way we engage with our clients, service providers and other external parties.
Reliability
Being one of the single biggest differentiating factors between agency solutions service providers, we place a high premium on the reliability of our services. This, from an overall service perspective, by far outranks simply being able to offer the lowest rates or shortest lead time at any given point in time. We strive to fulfill our partners objectives at all times.
Integrity
We believe that the key to our success is being able to offer our clients a predictable and consistent service, underpinned by trust and transparency. We therefore always act professionally, incorporate the best business practices and continue to invest in the best people and systems to ensure sustainability, trusting relationships and growth for us and our clients.
Liner Agency
Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nullam eget ultrices ex. Suspendisse scelerisque sollicitudin ante. Morbi quam felis, condimentum vitae interdum rhoncus, mattis non arcu.
Project Logistics
Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nullam eget ultrices ex. Suspendisse scelerisque sollicitudin ante. Morbi quam felis, condimentum vitae interdum rhoncus, mattis non arcu.
Forwarding
Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nullam eget ultrices ex. Suspendisse scelerisque sollicitudin ante. Morbi quam felis, condimentum vitae interdum rhoncus, mattis non arcu.
Chartering
Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nullam eget ultrices ex. Suspendisse scelerisque sollicitudin ante. Morbi quam felis, condimentum vitae interdum rhoncus, mattis non arcu.